— Improving Profitability Year-Over-Year —

DALLAS–(BUSINESS WIRE)–Oct. 8, 2025–
Resources Connection, Inc. (Nasdaq: RGP) (the “Company”), a professional services firm, today announced its financial results for its first quarter of fiscal 2026 ended August 30, 2025.

First Quarter Fiscal 2026 Highlights Compared to Prior Year Quarter:

• Revenue of $120.2 million compared to $136.9 million

• Same-day constant currency revenue, a non-GAAP measure, declined by 13.9%

• Significant improvement in gross margin to 39.5%, from 36.5%

• Selling, general and administrative expenses (“SG&A”) of $47.9 million improved from $48.9 million, which had included a one-time gain of $3.4 million from sale of the Irvine office building

• Net loss of $2.4 million (net loss margin of 2.0%) improved from net loss of $5.7 million (net loss margin of 4.2%)

• GAAP diluted loss per common share of $0.07 improved from $0.17

• Adjusted diluted earnings per common share, a non-GAAP measure, of $0.03 improved from break-even

• Adjusted EBITDA, a non-GAAP measure, of $3.1 million (Adjusted EBITDA margin of 2.5%), up from $2.3 million (Adjusted EBITDA margin of 1.7%)

• Cash dividends declared of $0.07 per share

Management Commentary

“First quarter results exceeded our outlook ranges on all fronts and we continue to make progress to transform our business to be more integrated, diversified and resilient,” said Kate W. Duchene, Chief Executive Officer. “We are engaging with clients on more consulting opportunities which have higher bill rates, larger deal size and often create more extension and cross selling.  We are increasingly becoming a trusted partner for larger transformations, whether cost reduction, system migration or data modernization and automation-focused programs. We have a plan which we are executing with clarity and conviction in this new fiscal year; we will continue to deepen and expand our consulting capabilities in the focus areas of CFO Advisory & Digital Transformation while strengthening and evolving our on-demand business to be even more relevant in today’s marketplace. In addition, while the macro environment remains unpredictable, we are laser focused on redesigning our cost structure to deliver improved return to shareholders both in the short and long term. We remain confident in our strategy and optimistic about the future of this company. ” 

First Quarter Fiscal 2026 Results

Revenue in the first quarter of fiscal 2026 was $120.2 million compared to $136.9 million in the first quarter of fiscal 2025. On a same-day constant currency basis, revenue decreased by $19.0 million, or 13.9%. Average bill rates increased 2.2% year over year, reflecting continued pricing discipline and pursuit of higher-value engagements. Offsetting this increase, billable hours decreased 14.3% year-over-year, primarily due to choppy demand, as clients delayed transformation projects amid continued global economic uncertainty and soft labor markets.

Gross margin improved to 39.5% compared to 36.5% in the first quarter of fiscal 2025. The increase was primarily due to an improvement in pay/bill ratio, higher consultant utilization and lower costs, including improvements in healthcare costs, and holiday pay reflecting one less holiday in the current fiscal quarter.

SG&A for the first quarter of fiscal 2026 was $47.9 million, or 39.9% of revenue, an improvement from $48.9 million, or 35.7% of revenue, for the first quarter of fiscal 2025. The $1.0 million improvement was primarily driven by a $2.4 million reduction in employee compensation and benefits costs following the Company’s restructuring activities in fiscal 2025, a $1.9 million reduction in technology transformation costs primarily associated with technology implementation during fiscal 2025, a $1.1 million reduction related to business support costs including travel and entertainment, a $0.8 million reduction in acquisition related costs, and a $0.4 million reduction in occupancy expenses. These improvements were partially offset by a $3.4 million gain on the sale of the Irvine office building recorded during the first quarter of fiscal 2025 with no comparable activity occurring during the first quarter of fiscal 2026, and a $0.9 million increase in professional services fees, a $0.7 million increase in stock-based compensation, and a $0.7 million increase in amortization of costs related to capitalized technology transformation costs. The remaining improvement was related to various general and overhead costs.

Income tax expense for the first quarter of fiscal 2026 was $0.5 million, or an effective tax rate of 24.7%, compared to $1.1 million, or an effective tax rate of 22.7%, for the first quarter of fiscal 2025. The negative effective tax rates in both periods reflect the impact of recording tax expense against consolidated pretax losses. In fiscal 2026, the expense was driven primarily by an increase in the domestic and foreign valuation allowance, while in fiscal 2025 it was driven primarily by a non-deductible tax adjustment related to goodwill impairment.

Net loss for the first quarter of fiscal 2026 was $2.4 million (net loss margin of 2.0%), an improvement from a net loss of $5.7 million (net loss margin of 4.2%) in the prior year quarter. This improvement was primarily driven by a reduction in SG&A expenses and the absence of goodwill impairment in the first quarter of fiscal 2026. The Company delivered an Adjusted EBITDA margin of 2.5% in the first quarter of fiscal 2026 up from 1.7% in the prior year quarter.

First Quarter Fiscal 2026 Segment Revenue Results

On-Demand Talent – Revenue in the On-Demand Talent segment was $44.4 million in the first quarter of fiscal 2026 compared to $52.5 million in the first quarter of fiscal 2025. On a same day currency basis, revenue decreased 16.4% in the first quarter of fiscal 2025. The variance was primarily due to lower demand for interim support amidst economic uncertainty as well as a softer and more stagnant labor market, with a 0.4% (or 0.7% on a constant currency basis) increase in average bill rate, which was more than offset by a 15.8% decline in billable hours.

Consulting – Revenue in the Consulting segment was $43.6 million in the first quarter of fiscal 2026 compared to $55.0 million in the first quarter of fiscal 2025. On a same day currency basis, revenue decreased 21.7% in the first quarter of fiscal 2025. The variance was primarily due to a 28.4% decrease in billable hours, partially offset by a 11.1% (or 11.4% on a constant currency basis) increase in the average bill rate largely as a result of the Company’s value-based pricing initiative. As the Company continues to evolve its consulting business to deliver higher value, larger and more complex work, it has improved its ability to command higher bill rates; however, the sales cycle associated with such deal opportunities tends to be more elongated. As a result, revenues in the Consulting segment could be uneven in the near term as the Company continues to execute its strategy in this part of the business.

Europe & Asia Pacific – Revenue in the Europe & Asia Pacific segment increased by $1.9 million or 10.6%, to $19.9 million in the first quarter of fiscal 2026 compared to $18.0 million in the first quarter of fiscal 2025. On a same-day constant currency basis, revenue increased 5.4% in the first quarter of fiscal 2025. The increase was primarily due to a 0.5% increase in billable hours and a 9.6% (or 4.6% on a constant currency basis) increase in the average bill rate. The improvement in average bill rates was driven by the Company’s value-based pricing initiative and a shift in geographic revenue mix towards Europe where average bill rates are higher. Billable hours in Europe increased 21.0% year-over-year, primarily due to growing client demand and project expansions with key accounts, while billable hours in the Asia Pacific region declined 2.6% primarily due to reduction in client spend and the competitive landscape in the region.

Outsourced Services – Revenue in the Outsourced Services segment increased by $0.5 million or 5.3% compared to the prior year quarter, to $10.0 million. On a same-day constant currency basis, revenue increased 3.7% in the first quarter of fiscal 2025. The increase was primarily due to an increase in billable hours of 2.1%.

All Other – Revenue in the All Other segment increased by $0.3 million or 15.3%, to $2.3 million in the first quarter of fiscal 2026 compared to $2.0 million in the first quarter of fiscal 2025. On a same-day constant currency basis, revenue increased 13.6%  in the first quarter of fiscal 2025. The increase was primarily due to an increase in billable hours and an average bill rate increase of 2.7%.

Conference Call Information

RGP will hold a conference call for analysts and investors at 5:00 p.m., ET, today, October 8, 2025. A live webcast of the call will be available on the Events section of the Company’s Investor Relations website. To access the call by phone, please go to this link (registration link) and you will be provided with dial in details. To avoid delays, we encourage participants to dial into the conference call fifteen minutes ahead of the scheduled start time. A replay of the webcast will also be available for a limited time by visiting the Company’s Investor Relations website.

About RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and other C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across accounting and finance, digital transformation, data, and cloud, at global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2024).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com.

Forward-Looking Statements

Certain statements in this press release are “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements relate to expectations concerning matters that are not historical facts. Such forward-looking statements may be identified by words such as “anticipates,” “believes,” “can,” “continue,” “could,” “estimates,” “expects,” “forecast,” “future,” “intends,” “may,” “plans,” “potential,” “predicts,” “remain,” “should,” “strategy” or “will” or the negative of these terms or other comparable terminology. In this press release, such statements include statements regarding our growth and operational plans including expectations about our Consulting and On-Demand businesses and plans regarding our cost structure. Such statements and all phases of the Company’s operations are subject to known and unknown risks, uncertainties and other factors that could cause our actual results, levels of activity, performance or achievements and those of our industry to differ materially from those expressed or implied by these forward-looking statements. Risks and uncertainties include, but are not limited to, the following: risks related to an economic downturn or deterioration of general macroeconomic conditions, potential adverse effects to our and our clients’ liquidity and financial performances from bank failures or other events affecting financial institutions, the highly competitive nature of the market for professional services, risks related to the loss of a significant number of our consultants, or an inability to attract and retain new consultants, the possible impact on our business from the loss of the services of one or more key members of our senior management or key sales professionals, risks related to potential significant increases in wages or payroll-related costs, our ability to secure new projects from clients, our ability to achieve or maintain a suitable pay/bill ratio, our ability to compete effectively in the competitive bidding process, risks related to unfavorable provisions in our contracts which may permit our clients to, among other things, terminate the contracts partially or completely at any time prior to completion, our ability to realize the level of benefit that we expect from our restructuring initiatives, risks that our recent digital expansion and technology transformation efforts may not be successful, our ability to build an efficient support structure as our business continues to grow and transform, our ability to grow our business, manage our growth or sustain our current business, our ability to serve clients internationally, additional operational challenges from our international activities possible disruption of our business from our past and future acquisitions, the possibility that our recent rebranding efforts may not be successful, our potential inability to adequately protect our intellectual property rights, risks that our computer hardware and software and telecommunications systems are damaged, breached or interrupted, risks related to the failure to comply with data privacy laws and regulations and the adverse effect it may have on our reputation, results of operations or financial condition, our ability to comply with governmental, regulatory and legal requirements and company policies, the possible legal liability for damages resulting from the performance of projects by our consultants or for our clients’ mistreatment of our personnel, risks arising from changes in applicable tax laws or adverse results in tax audits or interpretations, the possible adverse effect on our business model from the reclassification of our independent contractors by foreign tax and regulatory authorities, the possible difficulty for a third party to acquire us and resulting depression of our stock price, the operating and financial restrictions from our credit facility, risks related to the variable rate of interest in our credit facility, the possible impact of activist shareholders, the possibility that we are unable to or elect not to pay our quarterly dividend payment, and other factors and uncertainties as are identified in our most recent Annual Report on Form 10-K for the year ended May 31, 2025, which was filed on July 28, 2025 and our other public filings made with the Securities and Exchange Commission (File No. 0-32113). Additional risks and uncertainties not presently known to us or that we currently deem immaterial may also affect our business or operating results. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. The Company does not intend, and undertakes no obligation, to update the forward-looking statements in this press release to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events, unless required by law to do so.

Non-GAAP Financial Measures

The Company uses certain non-GAAP financial measures to assess our financial and operating performance that are not defined by or calculated in accordance with accounting principles generally accepted in the U.S. (“GAAP”) to assess our financial and operating performance. A non-GAAP financial measure is defined as a numerical measure of a company’s financial performance that (i) excludes amounts, or is subject to adjustments that have the effect of excluding amounts, that are included in the comparable measure calculated and presented in accordance with GAAP in the Consolidated Statements of Operations; or (ii) includes amounts, or is subject to adjustments that have the effect of including amounts, that are excluded from the comparable GAAP measure so calculated and presented. The following non-GAAP measures are presented in this press release:

• Same-day constant currency revenue is adjusted for the following items:
  • Currency impact. In order to remove the impact of fluctuations in foreign currency exchange rates, the Company calculates same-day constant currency revenue, which represents the outcome that would have resulted had exchange rates in the current period been the same as those in effect in the comparable prior period.

  • Business days impact. In order to remove the fluctuations caused by comparable periods having a different number of business days, the Company calculates same-day revenue as current period revenue (adjusted for currency impact) divided by the number of business days in the current period, multiplied by the number of business days in the comparable prior period. The number of business days in each respective period is provided in the “Number of Business Days” section of the “Reconciliation of GAAP to Non-GAAP Financial Measures” table below.

• EBITDA is calculated as net income (loss) before amortization expense, depreciation expense, interest and income taxes.

• Adjusted EBITDA is calculated as EBITDA excluding stock-based compensation expense, amortized Enterprise Resource Planning (“ERP”) system costs. technology transformation costs, goodwill impairment, acquisition costs, gain on sale of assets, and restructuring costs. We also present herein Adjusted EBITDA at the segment level as a measure used to assess the performance of our segments. Segment Adjusted EBITDA excludes certain shared corporate administrative costs that are not practical to allocate.

• Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by revenue.

• Adjusted diluted earnings (loss) per common share is calculated as diluted earnings (loss) per common share, excluding the per share impact of stock-based compensation expense, technology transformation costs, acquisition costs, goodwill impairment, gain on sale of assets, restructuring costs, and adjusted for the related tax effects of these adjustments.

We believe the above-mentioned non-GAAP financial measures, which are used by management to assess the core performance of our Company, provide useful information and additional clarity of our operating results to our investors in their own evaluation of the core performance of our Company and facilitate a comparison of such performance from period to period. These are not measurements of financial performance or liquidity under GAAP and should not be considered in isolation or construed as substitutes for revenue, net income or other cash flow data prepared in accordance with GAAP for purposes of analyzing our revenue, profitability or liquidity. These measures should be considered in addition to, and not as a substitute for, revenue, net income (loss), earnings (loss) per share, cash flows or other measures of financial performance prepared in accordance with GAAP. In addition, these non-GAAP financial measures may not provide information that is directly comparable to that provided by other companies, as other companies may calculate such financial results differently.

RESOURCES CONNECTION, INC.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(In thousands, except number of business days)

Segment Results

The Company’s reportable segments are as follows:

• On-Demand Talent – provides businesses with a go-to source for bringing in experts when they need them, serving predominantly the office of the CFO.

• Consulting – drives transformation process across people, processes and technology across domain areas including finance, technology and digital, risk and compliance and operational performance.

• Europe & Asia Pacific – is a geographically defined segment that offers both on-demand and consulting services (excluding the digital consulting business, which is included in our Consulting segment) to clients throughout Europe & Asia Pacific.

• Outsourced Services – operating under the Countsy by RGP^TM brand, this segment offers finance, accounting and human resource services provided to startups, spinouts and scaleups enterprises, utilizing a technology platform and fractional team.

• Sitrick – a crisis communications and public relations firm that provides corporate, financial, transactional and crisis communication and management services.

The Company’s reportable segments are comprised of On-Demand, Consulting, Outsourced Services, and Europe & Asia Pacific. Sitrick does not individually meet the quantitative thresholds to qualify as a reportable segment. Therefore, Sitrick is disclosed under the “All Other” Segment. On July 1, 2024, the Company acquired Reference Point LLC, which is reported within the Consulting segment from the date of acquisition.

The following table discloses the Company’s average bill rate by segment for the last five quarters ended:

View source version on businesswire.com: https://www.businesswire.com/news/home/20251008056558/en/

Analyst Contact:
Jennifer Ryu
Chief Financial Officer

(US+) 1-714-430-6500

jennifer.ryu@rgp.com

Media Contact:
Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: Resources Connection, Inc.

The post Resources Connection Reports Financial Results for First Quarter Fiscal 2026 appeared first on RGP global consulting and project execution for business transformation.

About RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and other C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across accounting and finance, digital transformation, data, and cloud, at global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2024).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251002179973/en/

Investor Contact:
Jennifer Ryu, Chief Financial Officer

(US+) 1-714-430-6500

jennifer.ryu@rgp.com

Media Contact:
Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: Resources Connection

The post Resources Connection to Participate in Noble Capital Markets Emerging Growth Conference appeared first on RGP global consulting and project execution for business transformation.

DALLAS–(BUSINESS WIRE)–Sep. 30, 2025–
RGP^® (Nasdaq: RGP), a global professional services firm, today announced the launch of rIQ, a proprietary AI accelerator that powers generative AI with the data and logic needed to deliver faster, more accurate service solutions.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250930778629/en/

rIQ is an intelligent framework built on ServiceNow and designed to complement ServiceNow’s out-of-the-box GenAI capabilities. The platform blends AI with human expertise to help organizations reduce costs, cut inefficiencies, accelerate decisions, and resolve issues faster.

“We built rIQ on ServiceNow to help organizations tap into the full potential of GenAI to digitize and automate workflows,” said Rory Fitzpatrick, global head of RGP’s ServiceNow practice. “rIQ enables our customers to bring any GenAI model and any data into a flexible architecture that they can scale and adapt to their needs. This platform enables organizations to spend more time creating value instead of fixing AI models, dealing with unstructured data, and addressing duplicate work.”

rIQ enables seamless integration with existing large language models (LLMs) while maintaining enterprise-security and compliance through ServiceNow’s GenAI controller and is fully compatible with ServiceNow’s Now Assist. The platform’s flexible architecture allows easy integration through pre-built connectors for 30+ enterprise systems, low-code workflow design, and customizable controls that adapt to sector-specific needs.

Key features of rIQ include:

• Decision fatigue reduction – rIQ boosts issue resolution speed, employee efficiency, and customer satisfaction by eliminating misrouted requests and cutting duplicate work.

• Unstructured data mastery – The platform transforms emails, PDFs, scans, calls and recordings into organized workflows that automatically route cases without manual triage.

• Intelligent escalation management – rIQ reduces triage by auto-routing requests to the right teams and auto-generating responses that align with compliance and industry-specific regulations.

• Continuous GenAI learning – The framework constantly refines itself using real-world feedback from agents, supervisors, and customers.

RGP’s award-winning ServiceNow practice brings proven frameworks and specialized talent to help organizations optimize processes in ServiceNow, including HR, IT, customer service, and finance. The team was recognized during the AI Demo at ServiceNow Knowledge 2025 and at the inaugural Singapore ServiceNow Hackathon in 2024.

“We have two decades of experience in the ServiceNow ecosystem, with unmatched expertise across ServiceNow workflows, products, and key business functions,” said Fitzpatrick. “rIQ advances this demonstrated expertise in helping businesses drive high-impact transformation by making the most out of ServiceNow with the speed and flexibility they need.”

ABOUT RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2025).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com. (RGP-F)

View source version on businesswire.com: https://www.businesswire.com/news/home/20250930778629/en/

Investor Contact:
Jennifer Ryu, Chief Financial Officer

(US+) 1-714-430-6500

jennifer.ryu@rgp.com

Media Contact:
Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: RGP

The post RGP Launches rIQ, Proprietary AI Accelerator Built on ServiceNow appeared first on RGP global consulting and project execution for business transformation.

This release will be followed by a conference call at 5:00 p.m. ET, October 8, 2025. A live webcast of the call will be available on the “Investor Relations” Events section of the Company’s website. To access the call by phone, please go to this link (registration link), and you will be provided with dial in details. To avoid delays, we encourage participants to dial into the conference call fifteen minutes ahead of the scheduled start time. A replay of the webcast will also be available for a limited time by visiting the RGP Investor Events section of the Company’s website.

ABOUT RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2024).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250924867393/en/

Investor Contact:
Jennifer Ryu, Chief Financial Officer

(US+) 1-714-430-6500

Jennifer.Ryu@rgp.com

Media Contact:
Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: Resources Connection, Inc.

The post Resources Connection to Announce First Quarter Fiscal 2026 Results on October 8, 2025 appeared first on RGP global consulting and project execution for business transformation.

Leading with Trust in an Age of Uncertainty: A Conversation with Ty Heath

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Ty is the Leader of The B2B Institute, LinkedIn’s Think Tank, where she collaborates with academics and industry experts to shape the future of B2B marketing. With more than 20 years of experience at companies including Google, IBM, Nestlé, and her own consultancy, Spectacled Marketer, she brings a unique mix of corporate and entrepreneurial expertise. Ty has partnered with the Ehrenberg-Bass Institute, served on the Creative B2B Lions jury, and worked with leading organizations, including the Association of National Advertisers (ANA) and the Institute of Practitioners in Advertising (IPA).

We sat down with Ty to discuss what builds influence, trust, and community in the age of AI. She shared why trust is now the ultimate differentiator—and how real expertise and authentic voices are shaping the future. Read on for her insightful perspective.

Influence When Trust is Fragile

How does a company build influence now, when trust is so fragile? 

We’re seeing the emergence of thought leadership as a core trust-building discipline—real thought leadership that is backed by rigorous thinking, research, and analysis. But more importantly, it’s fundamentally about building trust through demonstrated expertise over time.

And in a world where AI can generate endless content, trust has become the ultimate differentiator. People need trusted guides who can help them make sense of complex problems.

Navigating Constant Uncertainty

What leadership qualities will matter most in the next 5–10 years? 

The leaders who will thrive aren’t those who can predict the future; they’re those who are comfortable navigating constant uncertainty. LinkedIn data shows adaptability as a top-growing skill globally; that’s not just about learning new software, it’s about literally rewiring your brain to see change as an opportunity rather than a threat.

The future belongs to leaders who can say, ‘I don’t know what the next platform will be, but I know our customers will still need X, Y, and Z solved.’ They serve as translators between the permanent and the temporary, helping their teams focus on enduring value while continually adapting their methods.

It’s strategic thinking applied to uncertainty, and that’s a uniquely human superpower that no AI can replicate.

The future belongs to organizations that are consistently asking better questions and backing them up with rigorous thinking.

Using Customer Data Ethically

In a world where we have unprecedented access to customer data, how do we use it responsibly while still driving business results at scale? 

Here’s what we’ve learned from our research: the most ethical approach to data might actually be the opposite of what most marketers think. Instead of using data to create more precise, personalized segments, we should use it to identify the universal buying situations that unite our entire market.

The ethical problem with hyper-targeting isn’t just privacy; it’s that it’s built on a stack of assumptions that are usually wrong. Most third-party data is notoriously inaccurate; people frequently change roles, and buying committees often include individuals we’d never predict.

The more ethical approach? Use data to understand the shared problems your category solves, and then ensure you’re present for everyone experiencing those problems. Instead of trying to psychoanalyze individual prospects, focus on being genuinely helpful when people need solutions like yours.

That’s not invasive. That’s just being useful.

A New Generation Seeks Authenticity

How are Gen Z and younger millennials changing things up? 

They’re our fastest-growing demographic on LinkedIn and the B2B decision makers we’re all trying to reach.

Where older generations might spend an hour polishing a post before hitting ‘share,’ Gen Z is posting videos saying, ‘I just got rejected from my dream job, here’s what I learned.’ And their engagement rates are beating traditional corporate content.

They’ve brought a completely different expectation of authenticity to professional platforms. Previous generations kept their professional struggles private, but Gen Z is saying, ‘let me share what I learned from this failure,’ and their peers are responding incredibly well to that honesty.

The trend I think people are missing is how much AI is making trusted human voices more valuable, not less.

Trusted Human Voices

What is an overlooked trend you are witnessing? 

The trend, I think, that people are missing is how much AI is actually making trusted human voices more valuable, not less. There’s an opportunity for brands to be smart about amplifying trusted voices to reach entire categories.

Imagine you have the world’s best lighthouse keeper, who knows exactly how to navigate treacherous waters. You could keep that expertise limited to the few ships that happen to sail near that particular lighthouse, or you could use modern technology to broadcast that guidance to every vessel facing similar storms across the entire ocean.

The lighthouse keepers, the people who’ve actually navigated these challenges, become incredibly valuable. But the magic happens when AI amplifies their insights to reach everyone who needs that guidance, not just the people who happened to find their lighthouse.

The brands figuring this out are using real expertise to solve universal problems at scale. They’re connecting trusted voices with entire categories of buyers who share the same pain points.

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Visionary Voices is a segment of RGP’s LinkedIn newsletter, Mindshift. Each month we highlight a unique futurist who challenges us to think differently and to drive innovation. Mindshift also contains valuable research and curated content.

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About RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2024).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250916817966/en/

Investor Contact:

Jennifer Ryu, Chief Financial Officer

(US+) 1-714-430-6500

jennifer.ryu@rgp.com

Media Contact:

Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: Resources Connection, Inc.

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contributors

Rahul Garg

Regional Managing Director, Asia

Robert Maxwell

ServiceNow Certified Master Architect, Federal Practice, Veracity APAC

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September 12, 2025 • 3 Min Read

From digital identity to cloud platforms, governments today need systems that are proactive, secure, and scalable. The problem? Legacy infrastructure slows progress and introduces vulnerabilities that today’s threat landscape can’t afford.

Across APAC, we’re seeing a shift: agencies are embracing smarter, integrated systems designed with cyber resilience by default. That means embedding always-on monitoring, automating routine checks, and streamlining access across platforms. 

So, what does “smarter” look like in practice? Let’s break it down. 

Monitoring That Works While You Sleep

Modern cyber threats don’t wait for manual reviews. Real-time visibility is now table stakes. One approach gaining traction is Automated Baseline Log Review (ABLR), a tool that continuously analyzes system logs, learns what “normal” looks like, and flags anomalies in real time. It means faster detection, easier compliance, and less time wasted sifting through endless logs. 

Platforms That Do More with Less

For governments, efficiency is the difference between siloed operations and agile decision-making. Platforms like Cumulus are helping agencies centralize data, cut IT costs, and collaborate across departments more seamlessly. The result? Faster, better-informed decisions—and systems that scale as needs grow. 

Rethinking Identity & Access

Managing user accounts across sprawling agencies is a nightmare. Manual processes create risks, not to mention compliance headaches. By automating account reviews and access disablement with tools like Central Accounts Management (CAM), agencies reduce lapses, strengthen audits, and stay aligned with standards—all while lightening the workload for IT teams.

Security Meets Usability

The best cybersecurity is invisible to the end user. With Single Sign-On (SSO) through integrated systems like Whole-of-Government Active Directory (WOG AD), agencies are making authentication seamless while strengthening controls. It’s the kind of “secure and simple” approach that builds trust both internally and externally.

The Takeaway: Smart Is Secure

Cybersecurity isn’t something to tack on after the fact—it has to be built in from the start. Agencies that invest in integration, automation, and resilience aren’t just protecting data. They’re building the foundation for faster, smarter, more trusted public services. 

More About RGP’s Expertise in Public Sector & Government Transformation

For more than two decades, RGP has partnered with government and public sector agencies across APAC and North America to modernize critical infrastructure, strengthen cyber resilience, and scale secure systems that keep pace with evolving threats. Our teams bring deep experience in both technology integration from ServiceNow and beyond, paired with a deep understanding of public sector requirements, helping agencies balance compliance, efficiency, and citizen trust. 

If your organization is planning a cybersecurity overhaul or wants to understand the current state of its systems, we’d welcome a conversation. Connect with our team to explore how RGP can help you design and implement secure, scalable solutions tailored to the unique challenges of the government sector. 

Get in Touch

The post Why Cyber-Resilient Government Starts with Integration appeared first on RGP global consulting and project execution for business transformation.

Visionary Voices

The Evolution of Tax Strategy

The Evolution of Tax Strategy

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Elon Friedman
Vice President
Tax & Treasury

In our latest Visionary Voices conversation, we sat down with Elon to discuss the rapidly evolving tax landscape and the growing sophistication required to navigate compliance challenges. His message is clear: successful tax strategy today requires both deep technical expertise and the agility to adapt to constant regulatory change.

Navigating a Complex Regulatory Landscape

The current regulatory environment presents multiple challenges simultaneously. “Companies are trying to figure out what to do. You can’t look at things in just one cylinder. You’ve got to look at tax, law, inflation, and interest rates,” Elon explains.

This interconnected complexity means that tax decisions can’t be made in isolation. “You could save money on a big deduction, but if the interest rates are lower, you might be better off investing that money elsewhere.”

Global Tax Reforms (OECD Pillar Two, BEPS 2.0) have forced companies to shift their focus from planning to compliance and transparency. Companies must invest in data quality, systems integration, and process controls. There is an increasing emphasis on scenario modeling rather than tax optimization.

Areas of highest regulatory scrutiny:

• Transfer pricing (intercompany financing, services, IP).
• Indirect taxes (VAT, sales/use tax audits).
• R&D credits and incentives.
• Pillar Two-related disclosures in financial statements.

One of the most pressing operational challenges Elon identifies is treasury management in the current economic environment. “Over the last few years, we’ve definitely seen a lot of struggles in Treasury with cash flow. It’s been very stressful for Treasury departments, leaders, and CFOs.”

The technical complexity of cash management often surprises organizations: “One of the biggest problems we see is that clients have cash on hand at the company, but they don’t have it in the right legal entity or right place to make simple things like payroll.”

Companies are trying to figure out what to do. You can't look at things in just one cylinder. You’ve got to look at tax, law, inflation, and interest rates

Tremendous ROI From Tax Digitization and Transformation

Tax strategy is evolving from a compliance-focused function to a dynamic, technology-enabled discipline that requires continuous innovation within the constraints of regulatory requirements.

“Many tax solutions still sit outside ERP. Integration of tax tech with ERP is key,” said Elon. “Leading companies are pushing for embedded tax logic.”

Data analytics in tax enable companies to transition from reactive compliance to proactive advisory services. Improved visibility for CFOs and for Boards is enabled by dashboards that link effective tax rate, cash tax, and business metrics.

Elon notes huge ROI from tax transformation efforts, including:

• Indirect tax automation (compliance savings + audit defense).
• Provision process acceleration (close faster, reduce manual errors).
• Data governance improvements that benefit finance beyond tax.

The Talent Shortage Crisis in Tax

A pressing challenge facing the tax profession is a severe talent shortage.

The barrier to entry is high, but the early financial rewards don’t match the investment. “It’s really years eight to ten before you’re making decent money,” he adds. This creates a challenging proposition for young professionals considering tax careers, particularly when other fields offer faster returns on educational investment.

However, the long-term potential is significant. “I know plenty of CPAs and tax advisors who make a lot more than doctors today. They make so much money because the strategies they’re bringing to their companies could save billions.”

Elon notes that the tax profession benefits from younger people. They bring a fresh perspective to problem-solving: “For generations, people would sit down and ask, ‘How do we do this?’—and then follow the same process as the year before. But today, these young professionals look at it and say, ‘Wait, that doesn’t make sense. That’s too slow. I’ve got a better way.’ The new talent is much better than we were when we started. They’re much more tech savvy and have a much different approach,” noted Elon. “It is legal to avoid tax. It’s not legal to evade it. The creativity involved in this process is substantial.”

The new talent is much better than we were when we started. They're much more tech savvy and have a much different approach

Looking Ahead: Three Priorities for Tax Leaders

1

Embrace Technological Innovation: Develop capabilities in data analytics and automation to deliver strategic insights beyond traditional compliance work.

2

Build Adaptive Strategy Frameworks: Create systems that can quickly respond to regulatory changes while maintaining compliant tax optimization strategies.

3

Cultivate Next-Generation Talent: Invest in recruiting and developing professionals who combine traditional tax expertise with modern technological skills and innovative thinking approaches.

The organizations that succeed will be those who can attract top talent, leverage technology effectively, and maintain the agility to adapt to constant regulatory change while delivering substantial business value.

If you’re leading tax strategy in a complex regulatory environment and need partners who understand both the technical requirements and the strategic opportunities—let’s talk.

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Visionary Voices is a segment of RGP’s LinkedIn newsletter, Mindshift. Each month we highlight a unique futurist who challenges us to think differently and to drive innovation. Mindshift also contains valuable research and curated content.

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For more than 30 years, RGP has partnered with CFOs and their organizations to strengthen finance, accounting, risk, compliance, and tax capabilities. The creation of this dedicated leadership role formalizes and expands that commitment, positioning RGP to accelerate growth in CFO advisory, digital, technology, and data services.

Rottmann will lead RGP’s Office of the CFO consulting capability area, where the firm sees strong client demand and long-term opportunity. He will oversee the firm’s Finance & Accounting, Governance, Risk & Compliance, and Tax & Treasury practices, reporting to Chief Operating Officer Bhadresh Patel.

“Scott brings not only deep leadership experience but also the ability to help us shape the next era of CFO advisory,” said Patel. “As finance leaders confront a future defined by data, digital innovation, and accelerated transformation, Scott’s expertise will enable us to guide clients beyond incremental improvement toward true enterprise reinvention. His track record of scaling businesses, combined with his understanding of how people, process, technology, and data intersect, will help us deliver bold solutions that anticipate what CFOs need tomorrow, not just today. Scott’s addition strengthens our ability to stand alongside finance leaders as architects of resilience, growth, and long-term value creation.”

Before joining RGP, Rottmann served as a principal and partner at EY-Parthenon, where he helped CXOs, boards, and leadership teams optimize their organizations. Previously, he held senior leadership positions at Genpact and Deloitte.

“I’ve had the opportunity to lead complex, global transformation initiatives for some of the world’s most valuable brands over the past 20 years, and I’m excited to join RGP at this pivotal time of continued growth,” said Rottmann. “RGP was built on a foundation of empowering CFOs and their teams. My role is to evolve that legacy, strengthening our CFO advisory capabilities, and building even deeper, enduring partnerships within the CFO community.”

ABOUT RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2024).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com. (RGP-F)

View source version on businesswire.com: https://www.businesswire.com/news/home/20250827048814/en/

Investor Contact:
Jennifer Ryu, Chief Financial Officer

(US+) 1-714-430-6500

jennifer.ryu@rgp.com

Media Contact:
Pat Burek
Financial Profiles

(US+) 1-310-622-8244

pburek@finprofiles.com

Source: RGP

The post RGP Hires Scott Rottmann as President, CFO Advisory appeared first on RGP global consulting and project execution for business transformation.

A Conversation with Jeff Seabloom: The Virtues of Fearlessness, Focus,
and Speed

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Jeff Seabloom
Managing Director at Centrilogic

Jeff Seabloom is Managing Director at Centrilogic, bringing senior leadership experience from Accenture, Landis+Gyr, Alsbridge, ISG, and Oracle. He has a proven record leading digital transformation across global tech enterprises and med-tech startups.

We sat down with Jeff to explore what it takes to lead successfully in a world where change is the only constant.

The Power of Focus: Solving One Real Problem at a Time

You’ve had a rich career and witnessed massive technological transformation. What is a key lesson you would impart to other leaders?

I’ve always lived at the intersection of innovation and practical execution. I helped launch i2 Technologies, spent over a decade at Oracle, and led global technology for a $3B Swiss firm. I’ve built sourcing practices, served on advisory boards, and today, I’m working with med-tech startups using AI to solve real problems. All of that reinforced one simple truth: focus matters. Solve one real problem at a time and do it well.

Too many companies chase trends without direction. Whether it’s AI, cloud, or RPA, they start broad and end up lost. The path to transformation starts with focus. Pick one high-impact issue—like inventory or customer experience—solve it, measure it, and celebrate it. That becomes your momentum. It’s how you bring people along.

You need a culture of curiosity and experimentation. The most valuable skills now aren’t just technical—they’re about being willing to try, fail, and learn. I’ve never been a coder, but I taught myself prompt engineering and worked with products like Duet AI and Co-pilot just to see what’s possible. The leaders who will thrive are the ones willing to experiment—hands-on, unafraid.

Too many companies chase trends without direction. Whether it's AI, cloud, or RPA, they start broad and end up lost. The path to transformation starts with focus. Pick one high-impact issue—like inventory or customer experience—solve it, measure it, and celebrate it.

Transforming the C-Suite: New Roles in a Digitally Driven Era

What do you see as the biggest reasons digital transformations fail? 

Poor governance, lack of focus, magical thinking. Companies say, “We need AI,” but can’t define the problem they’re trying to solve. RPA was a classic case—suddenly everything was “intelligent automation” without understanding that you need governance, transparency, and a clear roadmap. Solve something real—don’t over-engineer or overpromise.

How can companies design their organizations to be ready for AI and innovation?

Start with people. Invest in learning and identify your early adopters—your curious minds. Help them deliver a win that’s measurable and impactful. That success gets noticed, and others follow. Over time, the skeptics come along, and the resisters retire. That’s how cultures evolve.

AI is a tool or a weapon, depending on how you use it. If you don’t start with governance, you’re inviting risk. It’s non-negotiable.

What are the biggest cultural barriers to successful transformation? 

I see three: geography, demographics, and idealism. Regulations vary by region, generational resistance is real, and far too many leaders think their business is “too unique” for off-the-shelf solutions. It’s rarely true. Whether you’re building watches or bikes, 90% of the back-end needs are the same. Drop the ego and solve the problem.

AI isn’t magic. But your people are. Empower them. Guide them.

Industry Disruption on the Horizon

Which industries are being—and will be—most disrupted by AI? 

Healthcare and clinical medicine, without question. From faster drug development to AI-assisted surgeries and diagnostics—it’s already happening. Retail, logistics, manufacturing, and CPG are next. Think intelligent order fulfillment, predictive inventory, and forecasting that actually works. AI lets us shift from reactive to proactive and predictive.

Guidance for Emerging Leaders in a Fast-Moving World

What advice would you offer leaders who are beginning their careers? 

Start small, think big, and move fast. Look across your industry, talk to peers, don’t reinvent the wheel. Demand real thought leadership from your vendors—not just sales pitches. Build a team that’s curious and empowered. And be bold. Professional courage is everything right now.

This is scary for a lot of people—not because they’re resistant, but because they’re uncertain. Leaders need to help their teams lower their guard and engage. AI isn’t magic. But your people are. Empower them. Guide them. And let them build the future with you.

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Visionary Voices is a segment of RGP’s LinkedIn newsletter, Mindshift. Each month we highlight a unique futurist who challenges us to think differently and to drive innovation. Mindshift also contains valuable research and curated content.

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